ARCS supply is not part of our standard service, i.e. no ARCS permits/data will be submitted via our NavSync/NavBox system.
However, we provide licenses for single ARCS charts in cases where no sufficient ENC coverage is available yet.
The ARCS permit files will in case of an order be supplied via email to the vessel, directly from the UKHO server.
Please note that the according ARCS base data and weekly updates should be downloaded by the vessel from the UKHO's public download server "FSS" (File Share Service) as we do not provide such data via NavBox/NavSync.
For ARCS there is no connection between Fleet Manager (FM) and Backoffice (BO) as we have it for AVCS/ADP/AENP ("B2B").
Consequently, ARCS orders need to be processed by us in both FM and BO.
The vessels' ARCS holdings in FM are not being imported to / not reflected in BO.
When you need to process an ARCS order for a vessel that does not have ARCS from us yet:
1. Acquire the ARCS user permit (16-digit hexadecimal code) and PIN (4-digit number code) from the vessel. These codes can be extracted from the ECDIS or requested from the ECDIS vendor.
2. Register in Fleet Manager under the vessel's ARCS licence tab:
- ARCS user permit
- ARCS PIN
- vessel email address (for direct supply of ARCS permit files from the UKHO server to the vessel)
Example:
3. Place an ARCS order via the ordering section in Fleet Manager:
- Product Management > Catalogue
- Choose the vessel (licence) and ARCS as product type
- select the required ARCS charts in the list by ticking off the boxes and proceed to the order confirmation page by clicking "View basket"
Example:
- confirm the ARCS order by clicking "Submit Order for [vessel name]" (ARCS licences have a duration of 12 months)
(Note: when it comes to additional ARCS orders later on, the charts will have the same common expiry date that has been set by the initial order - same as with ADP)
4. Place an ARCS order in Backoffice (IMPORTANT - for invoicing towards the customer):
- Ordering > [choose vessel] > Other Products > ARCS
Tick off the product line for ARCS and enter the correct quantity (number of charts you have ordered in Fleet Manager):
Example:
- Proceed with "Add to order" and "Submit"
5. Once the order has been processed in both Fleet Manager and Backoffice, you can confirm to the vessel that they will receive ARCS permits via email from UKHO shortly. Also let them know how to obtain ARCS data via download from UKHO's FSS (File Share Service).
There are two Canned Reponses in Freshdesk for ARCS:
"ARCS order confirmation" can be used to confirm the order.
("ARCS Info" is a general information for customers which send an enquiry re. ARCS supply)